Refund policy

Last updated: 10 October 2026

FabriCare offers a 30-day return period from the day you receive your order. This voluntary policy is in addition to your statutory consumer rights.

How to request a return

Email shevik.business@gmail.com with your order number and the items you wish to return. For a change-of-mind return under our 30-day policy, items must be unused, in their original condition and packaging, with all included accessories and proof of purchase.

We operate a dropshipping business. Returns are sent to our supplier. Contact FabriCare first so we can provide the correct supplier return address and instructions. Do not send a parcel to our business address. FabriCare remains your point of contact and is responsible for handling your return and refund. You may ask us for the return destination and expected return shipping costs before ordering.

Return shipping costs

You pay the direct cost of return shipping for change-of-mind returns. Keep your proof of postage; tracked shipping is recommended. If an item is faulty, damaged or incorrect, contact us before sending it back so we can arrange the appropriate remedy and cover necessary return costs where required by law.

Damaged, faulty or incorrect items

Please contact us as soon as you notice a problem, with your order number and a description of the issue. Photos can help us resolve it. This does not limit your statutory rights or make them dependent on reporting a problem immediately. Your rights to repair, replacement, a price reduction or a refund under applicable consumer law remain unchanged.

EU right of withdrawal

If you are an EU consumer, you may withdraw from an online purchase within 14 days of receiving the goods, without giving a reason. Notify us by email with a clear statement that you wish to withdraw, then send the goods back within 14 days of that notice, using the supplier address we provide. Our return instructions do not make your statutory withdrawal right subject to our approval.

You may inspect the goods as you would in a shop. You may be responsible for diminished value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. The unused-item and original-packaging conditions of our voluntary 30-day policy do not restrict this statutory right.

For a statutory withdrawal, we refund payments received, including the cost of our least expensive standard outbound delivery, within 14 days of your withdrawal notice. Extra costs for an upgraded delivery option are not refundable. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever occurs first. You pay direct return shipping costs for change-of-mind withdrawal.

Refunds and exchanges

For voluntary returns, we will notify you after the returned goods have been received and inspected. Approved refunds are issued to your original payment method within 10 business days, subject to any shorter deadline required by law. Your bank or payment provider may take additional time to display the refund. If more than 15 business days have passed after approval, contact us.

Refunds reflect the amount actually paid for returned items, including applicable discounts. To request an exchange, contact us for return instructions and place a separate order for the replacement product.

Contact

FabriCare
Email: shevik.business@gmail.com

Nothing in this policy limits mandatory consumer rights under applicable law.